What does this policy cover?

THIS POLICY EXPLAINS THAT AUX CLOUD COMMERCE (MALAYSIA) SDN.BHD (ALSO KNOWN AS "AUX", "WE" OR "US") WILL USE YOUR INFORMATION WHEN YOU INTERACT WITH US AND THE AUX WEBSITE, SYSTEM AND APP ("AUX PLATFORM"), AND THIS PRIVACY POLICY EXPLAINS HOW WE COLLECT, USE AND USE THE INFORMATION TO COLLECT INFORMATION ABOUT THE USE OF INFORMATION. Manage, use, store, share, and protect your personal information when you:
(a) purchase of our products and services;
(b) provide our customers with related services as our business partners (e.g. installation, after-sales, order delivery) to our customers;
(c) visiting and/or using our website; It also describes the right to protect your data, as well as the right to object to certain processing carried out by AUX. More information about your rights and how to exercise them is provided in the "Your options and permissions" section.

Topics

- Personal Information We May Collect About You - How We Collect Your Information?
- How do we use this information and what is the legal basis for this use?
- How do we share your personal information? Where do we transfer your personal data?
- Your choices and rights - Security - How long do we retain your personal data?
- Updates to this Privacy Policy
- Contact Us

Personal information we may collect about you

Where we refer to personal information below, we mean any information relating to an identifiable or identifiable living person.
We may collect and process personal information about you when you interact with us and the AUX Platform, and this Privacy Policy explains how our organization uses the personal information we collect from you when you use our website. These include:
A. Customer information includes but does not Limited to:-

1) Personal information and basic identifiable information: name, telephone number, email address, address.

2) Asset information: Bank account (individual only)

3) Device information and online identification: unique device identifier, IP address, platform affiliation, login device, operating system, device model.
b. Partner Information, including but not limited to:-

(a) Installer Information:

1) Personal information and basic identification information: name, phone number, account name, ID card, country, email address (optional), address.

2) Property information: bank account, information related to insurance orders (optional)

3) Location information: Precise location information

4) Device information and online identities: device-specific identifier, IP address, platform affiliation, login device, operating system, device model.

(b) After-sales service provider information:

1) Basic personal information and identity information: name, ID card and telephone number of legal representative, address.
Our company may receive your information (for drivers only) indirectly from our business partners, including name, phone number, ID card, registration number.

How do we use this information and what is the legal basis for this use?

We will only use your personal information for the purposes and legal bases listed below:

objective	Legal basis
We will collect and use the basic personal and personally identifiable information of customer information to maintain customer relations and perform contractual obligations.	It is necessary for the performance of our contract with you and your consent in the event that such consent is required.
We will collect and use the asset information of customer data to process financial settlements.	Your consent in the event that such consent is required.
We will collect and use the basic personal information and identity of the installer to register an account and send transaction emails.	Your consent in the event that such consent is required.
We will collect and use the asset information of installer data to carry out financial liquidation and validate the policy.	Your consent in the event that such consent is required.
We collect and use location data of installer data to calculate the distance to the service center.	Your consent in the event that such consent is required.
We will collect and use the basic personal information and identity of driver information for the purposes of the business entity.	Your consent in the event that such consent is required.
We will collect and use basic personal information and identity of after-sales service provider information at the time of signing the contract.	It is necessary for the performance of our contract with you.
We will collect and use device data and online identities of customer and installer data for security purposes.	Your consent in the event that such consent is required.

There are cases where we have a legitimate interest in using your information. Our legitimate interests will vary depending on what we use your data for, and we will explain above what that benefit is and how it relates to the processing operations we are performing. Where we process personal data on the basis of legitimate interests, then – as required by data protection law – we conduct a balance test to document our interests. To determine what the impact of processing will be on a person and to determine whether the interests of individuals outweigh our interests in the processing that takes place. You can get more information about this balance test using the contact details at the end of the policy.

Where do we transfer your personal data?

The personal information we collect from you may be stored on servers located in Singapore. While AUX's headquarters are in the People's Republic of China, your personal information will be disclosed to the head office, assisting us in hosting and maintaining the platform.

category	mechanism	country
Basic personal and identifiable information Property information; Location information; Device information	SCC	Singapore
Basic personal and identifiable information Property information; Location information; Device information	SCC	Chinese

A copy of the relevant mechanism can be obtained to verify your request using the contact details below.

Your Choices and Rights

You have the following rights:

right	summarize country
Right to Information	It allows you to obtain information about whether we are processing your personal data.
Right to rectification	It allows you to correct inaccurate or incomplete personal information that we hold about you.
Right to erasure	Allows you to request that we delete your personal data in certain circumstances.
Right to restrict processing	You can ask us to stop processing your personal data in certain circumstances. You have the right to request a restriction of the processing of your data where (a) you are challenging the accuracy of the data, (b) the data has been illegally processed but you object to the deletion of it, (c) where you want to retain the data to seek or defend a legal claim, or (d) you have objected to the processing and you are awaiting the outcome of that objection request.
Right to object	It allows you to object to us processing your personal data on the basis of our legitimate interests (or those of third parties), including processing for direct marketing purposes - your objections will be suspended and we will stop processing your personal data unless the processing is based on compelling legal grounds or necessary for the use or defense of legal claims that may be brought by or against us.
Right to data portability	It allows you to ask us to send the personal information you provide to us to third parties without hindrance or to provide you with a copy so that you can send it to a third party where technically feasible.

These rights may be restricted, for example, if your fulfillment of your request will disclose personal information about another person, or if you request that we delete information that we legally determine or have a legitimate interest to retain.
If you wish to exercise any of these rights, please contact us at the contact details outlined below.
Whenever we rely on your consent, you have the right to withdraw that consent at any time without prejudice to the legality of the consent-based processing prior to withdrawal. However, we may have other legal grounds for processing your data for other purposes, such as those listed above.
If you have unresolved concerns, you have the right to lodge a complaint with the data protection authority in your country of residence or the country where your workplace or the country where the alleged breach occurred.

safety

We protect your personal information from loss, misuse, disclosure, change, unavailability, unauthorized access and destruction, and maintain the confidentiality of your personal information. This is also ensured by taking appropriate technical and organizational measures. We select our security measures taking into account the state of art, the cost of its implementation and its nature, scope, context and purpose of processing, as well as the risks of different possibilities and severity for the rights and freedoms of natural persons and constantly improving them.

How long do we retain your personal data?

We retain the personal data we collect for as long as it is necessary for us to provide our services, for as long as it is necessary to comply with the purposes for which the personal data is processed or as required by law.
We primarily determine the retention period of personal data based on the following criteria:
1. To achieve transaction purposes concerning you, maintain records of related transactions and businesses, and to respond to any questions or complaints you may have.
2. Do you agree to maintain a longer retention period?
3. Based on the needs associated with the statute of limitations. In litigation
4. Are there any other special agreements or legal regulations regarding retention periods? After the retention period is exceeded, we will delete or anonymize your personal information in accordance with applicable law. Regarding the duration of use and storage of cookies, please read our Cookie Policy.
After the retention period is exceeded, we will delete or anonymize your personal information in accordance with applicable law.
Regarding the duration of use and storage of cookies, please read our Cookie Policy.

Updates to this Privacy Policy

We reserve the right to update this Privacy Policy at any time and we will provide you with a new Privacy Policy when we make any significant updates. We may also notify you in other ways from time to time about the processing of your personal data.

Contact Us

YOUR PERSONAL DATA CONTROLLER IS AUX CLOUD COMMERCE (MALAYSIA) SDN.BHD., COMPANY REGISTRATION NUMBER 202301032336 (1526259-V) WITH UNIT ADDRESS T1-L16-2, BUILDING 1, 16TH FLOOR, PJ 33, JALAN PROFESSOR KHOO KAY KIM SEKSYEN 13, 46200 PETALING JAYA SELANGOR.
If you have questions about this Privacy Policy or would like to contact us for any reason related to the processing of our personal data, please contact us at mailto:auxmys.safe@aux-home.com If you have any questions, you can contact our Data Protection Officer at mailto:auxmys.safe@aux-home.com